Department of Health Update March 17, 2023:

• All visitors must wear a well-fitting non-surgical paper mask or a mask of higher quality (i.e., surgical mask, KN95 or N95) at all times during any visitation at the facility.

  • If the visitor wishes, a cloth mask may be placed over the paper mask. The masks must cover both the nose and the mouth.

  • Staff must be masked at all times, regardless of vaccination or booster status, and should consider wearing N95 respirators, especially in facilities where residents are unable to consistently wear face masks.

• All nursing homes licensed and regulated by the New York State Department of Health are no longer required to verify visitors having a negative COVID-19 test before entry or conduct active COVID-19 screening.

• As per NYSDOH, facilities and visitors are still advised to follow COVID-19 Infection Control Protocols which include

  • Wearing of face masks that covers the mouth and nose

  • Hand hygiene which includes regular soap and water or use of alcohol-based hand rub

  • Notifying the facility of any symptoms or signs of illness

NYS Visitation Guidance
Updated Visitation Plan
Visitation Fact Sheet

At Pinnacle we understand how important communication is. Staying in touch with your loved ones during these trying times amidst the nationwide COVID-19 outbreak is not easy. We’re doing our best to make it as easy as possible.

Let us help you stay connected with your loved one. Contact the Social Service Department at (718) 239-6601 or Administration at (718) 239-6523 to help facilitate communication through Phone, Skype, WhatsApp.

We appreciate your cooperation and understanding as we work together to safeguard our residents and facility during COVID-19. Stay well, stay safe and we will get through this together! Please click here to read an important update on the Coronavirus

View Pinnacle’s Pandemic Emergency Plan

In compliance with N.Y.S. Executive Order 202.18, PMNRC is providing a dial in number (718-319-6902) to residents and their next of kin on all active COVID cases as well as any deaths related to COVID-19. We are following CDC and N.Y.S. Department of Health (“DOH”) guidelines in the care and treatment of our most vulnerable population during this unprecedented global health crisis. The Facility continues to submit, detailed information to the DOH in accordance with its daily reporting requirements and encourages all of its Resident’s family members to reach out to our social work staff to facilitate calls and/or virtual visits with their loved ones to provide their support during this critical time.